Frequently Asked Questions

Everything you need to know about your next tech upgrade.

Are your smartphones and electronics brand new?

Yes, all products listed on SmartiMobile are 100% brand new, authentic, and come in their original factory packaging unless explicitly labeled as 'Certified Refurbished'.

How long does shipping take and is it tracked?

Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery in real-time.

What is your return policy for defective devices?

We offer a 30-day return policy. If your device arrives with a manufacturing defect, we will provide a full refund or a replacement at no additional cost to you.

Do the devices come with a warranty?

All electronics sold by SmartiMobile include a standard 12-month manufacturer warranty covering internal hardware malfunctions and technical defects.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure digital wallets like Apple Pay and Google Pay.

Are the smartphones unlocked for all carriers?

Yes, all our mobile devices are sold factory-unlocked, meaning they are compatible with any GSM or CDMA carrier worldwide.